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IREM: What Demanding Clients Want from Their Third-Party Property Managers

On Demand

This one-hour course will explore the skills third-party property managers must develop to communicate effectively with sophisticated clients, as well as the behaviors they must exhibit to gain recognition as an important part of the value creation process. The discussion will be framed in the context of emerging industry trends and competitive pressures that are forcing third-party property managers to take on greater responsibilities. After completing the course, learners should be able to:

  • Clearly articulate the value proposition of strong property management
  • Consider ways to improve the quality of service they provide their clients
  • Identify skills that can help them advance in the competitive property management industry

Dustin C. Read, PhD/JD, serves as an Associate Professor at Virginia Tech where he holds the William and Mary Alice Park Junior Faculty Fellowship in the Program of Real Estate.  His teaching and research interests include asset management and property management, as well as real estate development and land use policy.  Dr. Read is a former NAIOP Distinguished Fellow, a 2018 inductee into the Institute of Real Estate Management’s (IREM) Academy of Authors, and a six-time recipient of honors from the American Real Estate Society for his contributions to real estate theory and practice.  His research has appeared in a number of leading academic journals including the Journal of Real Estate Finance and Economics, Journal of Real Estate Research and Journal of Real Estate Portfolio Management

The Services and products specified on this Order are provided in accordance with the same terms and conditions of the Agreement, which is incorporated by this reference as if fully set forth herein.

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